Frequently Asked Questions

Orders & Shopping

1. How do I place an order?
  • Add products to your cart
  • Proceed to checkout
  • Enter shipping details
  • Complete payment

Your order will be confirmed via email/SMS.

2. Can I order without creating an account?

Yes, you can checkout as a guest. However, creating an account helps track orders and save details.

3. How do I track my order?

Go to My Account → My Orders → Track Order to see real-time status.

4. Can I order products that are out of stock?

No. But you can subscribe to get notified when the product is back in stock.

Shipping & Delivery

5. How long does delivery take?
  • Standard delivery: 3–7 working days
  • Delivery time may vary based on location
6. Can I change my delivery address after placing an order?

Address changes may not be possible after order confirmation. Please contact support immediately for minor changes.

7. What happens if I miss the delivery?

Courier may attempt re-delivery or contact you. If failed, the order may be returned.

Payments

8. What payment methods do you accept?

We accept:

  • Debit/Credit Cards
  • Mobile Banking
  • Cash on Delivery (COD)
  • Online Wallets
9. Is online payment safe?

Yes, all payments are processed through secure and trusted payment gateways with fraud monitoring.

10. Can I change payment method after placing an order?

No, once the order is placed, payment method cannot be changed.

Returns & Refunds

11. How do I return a product?
  • Go to My Orders
  • Select product
  • Click Return / Replace
  • Submit request with reason

Return must be requested within [X days] of delivery.

12. When will I get my refund?
  • After product inspection
  • Usually within 7–10 business days depending on payment method
13. Can I return a product if I don’t like it?

Returns for “change of mind” may not be accepted (depends on product category).

13. Can I return a product if I don’t like it?

Returns for “change of mind” may not be accepted (depends on product category).

14. What items are non-returnable?
  • Used products
  • Personal care / hygiene items
  • Items without original packaging

Cancellation

15. How can I cancel my order?

Go to My Orders → Cancel Order (only before shipment).

16. Can I cancel part of my order?

Partial cancellation may not be available. You may need to cancel the full order.

Account & Support

17. How do I create an account?

Click on Sign Up and enter your name, email, and password.

18. How can I contact customer support?

You can contact us via:

  • Live Chat
  • Email
  • Phone support

Support team helps with orders, returns, payments, etc.

19. How do I stop promotional emails/SMS?

You can unsubscribe or contact support to enable DND (Do Not Disturb).

Offers & Discounts

20. How do I use coupon codes?

Apply coupon code at checkout to get discounts (if applicable).

21. Why is my coupon not working?
  • Expired coupon
  • Minimum order value not met
  • Not valid for selected products

Security & Privacy

22. Is my personal information

Yes, we use secure systems to protect your data and ensure privacy.