Return & Cancellation Policy

1. Introduction

Welcome to [Your Website Name].

We aim to provide the best shopping experience. This Return & Cancellation Policy explains how you can cancel orders, return products, and get refunds.

2. Order Cancellation

2.1 Before Shipment

  • You can cancel your order before it is shipped
  • Refund will be processed to your original payment method

2.2 After Shipment

  • If the order is already shipped, cancellation may not be possible
  • You may refuse delivery or request a return after receiving the product

2.3 Auto Cancellation

  • Orders may be automatically canceled due to:
    • Product out of stock
    • Payment failure
    • Technical issues

(Some platforms auto-cancel if not dispatched within a few days)

3. Return Policy

3.1 Return Eligibility

You can request a return if:

  • Product is damaged
  • Wrong item delivered
  • Product is defective

Return requests must be made within [X days] of delivery
(Many platforms use ~7 days return window)

3.2 Conditions for Return

To be eligible for return:

  • Product must be unused
  • Original packaging, tags, and labels must be intact
  • Invoice/receipt must be available

3.3 Non-Returnable Items

Returns will NOT be accepted for:

  • Used or damaged items (by customer misuse)
  • Products without original packaging
  • Hygiene-related items (e.g., personal care, cosmetics)
  • Free gifts or promotional items

(Some categories are restricted due to hygiene concerns)

4. Return Process

To initiate a return:

  1. Go to My Orders section
  2. Select the product
  3. Click on Return / Replace
  4. Upload images (if damaged/wrong item)
  5. Submit request

Our team will review and approve within 1–2 working days

5. Refund Policy

5.1 Refund Process

  • Refund will be initiated after product inspection
  • It may take 5–7 days for the item to reach warehouse
  • Refund will be processed after approval

5.2 Refund Time

  • Prepaid orders: 7–10 business days
  • Cash on Delivery: Bank transfer required
  • Wallet payments: 1–2 days

(Processing depends on bank/payment provider)

6. Replacement Policy

  • Replacement is subject to product availability
  • If replacement is not available, full refund will be issued

7. Failed Delivery / Refused Orders

  • If you refuse delivery, the product will be returned to us
  • Refund will be processed after we receive the item

8. Important Notes

  • Return requests after the allowed time will not be accepted
  • Products must be returned in original condition
  • Special sale/offer items may have different policies

(Some campaigns may have different rules)

9. Contact Us

For any queries:

  • Email: [your@email.com]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]